Angry User: Apple Restricts Hard Drive Replacements on New iMacs | MacRumors.com

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In spite of the name of the source of this article, it’s not a rumor. Apple won’t let you replace your hard drive on the newest iMacs without buying a proprietary hard drive from Apple which only Apple can install.

And that makes me very unhappy with Apple.

First, and most annoyingly, this costs me more money than it should. Hard drives fail—they just do. I’ve had three iMac hard drives fail in as many years on three different models of iMacs. (My wife’s office uses them, so we have a fair number of them to keep running.) Two of them were replaced under the usual 1-year warranty and I did the third one myself. In doing the job myself, I saved around $100, and that’s not chump change.

Second, Apple’s new hard drive scheme will cost me time, and I don’t get paid for my trips to the Apple Store. Each time I have to deal with the Genius Bar, regardless of my appointment time, it’s at least a 45 minute session of waiting and then dealing with the Genius. Picking up the Mac often involves a pretty lengthy wait, too.

So Apple will be responsible for thousands of hours of lost productivity. Not cool, Apple.

(To Apple’s credit, the store is fun to hang around in and… oh, I think I’ve hit upon something. It must be a conspiracy to get us into the stores.)

Third, Apple changed the design of their iMac boxes sometime in the past few years so that the locking tab doesn’t actually lock the box top closed, so the damned thing is not pleasant to lug through the mall. It tears up the top of the box, and looks stupid. Frankly, I don’t understand this change because it doesn’t change the amount of material consumed or wasted, and the box has become less useful.

That complaint is minor, sure, but it’s part of the reason I’m unhappy when I have to bring an iMac in for service—something I’ll have to do more of, undoubtedly.

Finally, Apple just moved a little further away from being a green company. “How?” you ask. Well, how close is the nearest Apple Store to you? Because to fix your hard drive, you’ll be driving there and back—twice. Granted, that’s your cost, but it’s because of Apple’s policy that you’re making that trip.

Those three iMacs with failed drives would have cost me (carry the two, add the one…) nine gallons of gas and 180 miles of wear and tear on my car. That’s certainly not covered under warranty, either.

C’mon, Steve, this is not “insanely great,” and we deserve better.+


+ Before you get all up in my grille about how Mac users think they’re superior and that they don’t deserve squat, don’t bother. We’ve paid a premium for the product, and we arguably do deserve the better treatment associated with buying a premium product.

Besides, hard drives are consumables, and to have lock-in on a consumable is pure-dee wrong, premium or not.

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